Real-e-Live Help

If you are having trouble connecting to our Real-e-Live People Service here are a couple of reasons why you could be experiencing difficulty.

• You do not have the Free Macromedia Flash player installed on you computer.
• Your computer is blocking the little pop-up window that our live staff person uses to talk to you.

Get the Free Macromedia Flash Player

If you do not have the Free Macromedia Flash player installed on your computer click on the link (button) below to download it now. Please install the Free Player and then try clicking the Staff Online button once again.

Windows XP Users - Turn Off Your Pop-Up Blocker

The Pop-up Blocker, new to Internet Explorer in Windows XP SP2, can prevent most unwanted pop-up windows from appearing. The Pop-up Blocker is supposed to be smart enough to not block pop-up windows that you open deliberately by clicking a link, however, it still may be blocking the pop-up.

When a pop-up ad is blocked, you'll see a notification in the Information Bar, which is also new to Internet Explorer. When you click the Information Bar, you'll have access to the pop-up blocker settings that let you view the pop-up or configure other options.

1. When visiting a website if you notice the following information bar appear, Internet Explorer is letting you know that it has blocked a popup.

2. Simply click the Information bar and select Temporarily Allow Popups.

3. Now your Information bar should notify you that popups are being temporarily allowed and you may click on the link that will launch the new window or popup.

What if no information bar appears?

To turn off Pop-up Blocker, On the Tools menu, point to Pop-up Blocker, and put your cursor over "Turn Off Pop-up Blocker"

Internet Explorer Tools menu

Select "Turn Off Pop-up Blocker"

This will allow all pop-up windows. If you wish, you may re-enable the pop-up blocking when you are finished with the Real-e-Live People service. Just repeat the process above and click "Turn On Pop-up Blocker".

How To Turn Off Pop-Up Blocker with Google Toolbar

The Google Popup Blocker can be told to remember our site so pop-up windows are allowed to launch. This information is stored on your computer in what's known as a "whitelist" (as opposed to a "blacklist"). The Popup Blocker uses the whitelist to turn itself off when you visit sites whose popups you would like to see.

To add a site to your whitelist, press the Popup Blocker button. The button text will change to read "Allow site popups," indicating that the Popup Blocker is disabled on our site.

If the Popup Blocker is preventing a new window from opening, you can always let a new window open from a "blocked" site by holding down the Ctrl key while you click on a link.

How To Turn Off Pop-Up Blocker with Yahoo Toolbar

• Click the Pop-Up Blocker menu
• Select "Enable Pop-Up Blocker"
• If the checkmark was present, Pop-Up Blocker is now off. If the checkmark was not present, Pop-Up blocker is now enabled.